Maintenance Micro
Designed for single page websites that require fundamentally no interaction between client and provider yet retains the integrity of the content, site, maintenance and security.
- Content
- All fixed content changes (content that the user has no access to e.g. home page content)
- Security monitoring of the site:
- Password authentication and strength policy enforcement
- Suspicious activity monitored and reported/ remediated if required
- Break-fix support – fix SLA within 24 hours of break reported
- Site backup:
- Daily database backup service
- Weekly full site backup service
- Dual location secure off-site storage (Cloud and Visual Foundry’s s-FTP server)
- Site email service: email generated from site (e.g. notifications, receipts etc) is signed and carries DKIM keys to guarantee delivery and avoid ISP spam filtering.
- Update service:
- Weekly update of components including CMS engine, plugins etc to ensure latest compatibility and security compliance
- Update of any security related patch – SLA 1-24 hours
| Activity | Qty | Frequency |
| Website fixed content changes | 1 | Month |
| Website flexible content change advice | 1 | Quarter |
| Site Pages | 1-2 | Total |
| Custom Post Types | 1 | Total |
| System Capacity | 1 | Small |
Maintenance Basic
- Content
- All fixed content changes (content that the user has no access to e.g. home page content)
- Provide client advice for dynamic content (e.g. news postings) – up to one event per month, non-carry over
- Security monitoring of the site:
- Password authentication and strength policy enforcement
- Suspicious activity monitored and reported/ remediated if required
- Search Engine Optimization (SEO) is optimized for site fixed content
- Break-fix support – fix SLA within 24 hours of break reported
- Site backup:
- Daily database backup service
- Weekly full site backup service
- Dual location secure off-site storage (Cloud and Visual Foundry’s s-FTP server)
- Site email service: email generated from site (e.g. notifications, receipts etc) is signed and carries DKIM keys to guarantee delivery and avoid ISP spam filtering.
- Update service:
- Weekly update of components including CMS engine, plugins etc to ensure latest compatibility and security compliance
- Update of any security related patch – SLA 1-24 hours
- General Enquiries/ How to:
- Provide advice & guidance
- Analytics:
- Google Analytics dashboard integrated into website
| Activity | Qty | Frequency |
| Website fixed content changes | 2 | Week |
| Website flexible content change advice | 2 | Week |
| Site Pages | 10 | Total |
| Custom Post Types | 6 | Total |
| System Capacity | 1 | Medium |
| General Q&A | 4 | Month |
Maintenance Advanced
Designed for larger websites or sites with more complex structures e.g. multiple post types, higher levels of interaction between provider and client.
- Content
- All fixed content changes (content that the user has no access to e.g. home page content)
- Provide client advice for dynamic content (e.g. news postings) – up to one event per month, non-carry over
- Security monitoring of the site:
- Password authentication and strength policy enforcement
- Suspicious activity monitored and reported/ remediated if required
- Search Engine Optimization (SEO)
- Optimized for site fixed content
- Optimization advice for dynamic content
- Break-fix support – fix SLA within 24 hours of break reported
- Site backup:
- Daily database backup service
- Weekly full site backup service
- Dual location secure off-site storage (Cloud and Visual Foundry’s s-FTP server)
- Site email service: email generated from site (e.g. notifications, receipts etc) is signed and carries DKIM keys to guarantee delivery and avoid ISP spam filtering.
- Update service:
- Weekly update of components including CMS engine, plugins etc to ensure latest compatibility and security compliance
- Update of any security related patch – SLA 1-24 hours
- General Enquiries/ How to:
- Provide advice & guidance
- Analytics:
- Google Analytics dashboard integrated into website
- Integrated into Customer Google Analytics account
| Activity | Qty | Frequency |
| Website fixed content changes | 1 | Week |
| Website flexible content change advice | 1 | Week |
| Site Pages | 5 | Total |
| Custom Post Types | 3 | Total |
| System Capacity | 1 | Small |
| General Q&A | 2 | Month |
Domain Name Hosting
Turn-key domain name services.
- Annual domain name registration with ICCAN
- Application and maintenance of record association (e.g. CNAME for email messaging service, ownership authentication)
- Sub-domain naming (if applicable)
- Domain forwarding (if applicable)
Domain Name Integration
In order to provide web services, certain records need to be added/ maintained against the domain name used for the website. e.g. for email service sending, 4 records need to be assigned to the domain name. For the annual Security Certificate, a new record needs to be added to the domain name to prove ownership/ authorize use by the certificate issuing authority.
e-Mail Account
The provision of an email account as follows:
- Use the Google Mail system to ensure performance and spam filter compliance capabilities
- Access to associated paid Google Docs
- Utilization of clients’ own domain (i.e. person@gmail.com becomes person@mycompany.xyz )
- Integration into website (if applicable) e.g. info@mycompany.xyz will be used on the website as well as a normal account
- Support:
- Email Setup Assistance
- Password reset assistance
Website Hosting
Hosting of the website in the Google Cloud that enables scalable dynamic virtual infrastructure (meaning that the capacity of the server, storage and network is without limits and can be ramped up as needed) and physically hosted closest to where most visitors would be located which reduces factors such as network latency.
Hosting is also at the foundational level meaning that the website doesn’t have the additional performance overhead that most ISPs utilize as part of their hosting service. All this means an improved site visitor experience with more consistent, lower latencies.
The service also provides ongoing capacity management:
- Ensure storage, memory, CPU and network I/O performance optimal. Daily monitoring
- Pro-actively upgrade capacity to meet server demands
Website Security
This service provides authorized public/ private key digital certificate. This is used to encrypt the data between the website visitor’s browser and server. This ensures data such as passwords, credit card information is unable to be interpreted or used should it be intercepted. This technology is used for Internet Banking for example. The service for the website:
- Ensures enforcement of server-side https utilization (i.e. the user will not be permitted to the site unless the certificate method is used by the visitor’s browser.
- Ensures 2048 bit SSL with 128 bit encryption is licensed and warrantied at $10,000 is utilized.
E-Commerce Services
Provide support for e-commerce support services including:
- Break-fix support for website e-commerce services – fix SLA within 48 hours of break reported
- Advice/ guidance around data/ records used for e-commerce including
- on-line store items
- freight & shipping
- taxation
Plug-in License
License for paid WordPress or other CMS plugins
Video Hosting
Hosting of a video for the client’s use on an Internet streaming optimized server or service. Provides advertising free, clean video control interface.
